Contact Info:

 

8140 N. MoPac Expressway

Building 3, Suite 225

Austin, TX 78759

Phone: 626-622-2150

Fax: 512-346-2284

drcharlescouchman@yahoo.com

Communication Policies:

I try to return calls in a timely manner, typically by the end of the next business day. I cannot guarantee that I will receive and be able to return your call immediately.

If you ever need urgent assistance for a mental health concern, call the Travis County 24-hour crisis hotline at 512-472-HELP. Outside of Travis County, call the National Suicide Prevention Line at 1-800-273-8255. If you ever need immediate assistance, call 911.

Due to confidentiality concerns, I do not typically use email or text messaging to communicate with clients.

Appointments:

I offer prospective clients a complimentary, 20-minute phone consultation to discuss your needs and how I can help.

 

Once we are scheduled to meet, please print, complete, and bring the following forms with you to our first appointment. If it is more convenient, you may also arrive to our first appointment 20 minutes early and complete these forms in the office.

Psychologist-Client Services Agreement

HIPAA Policies

Client Information Form

Payment:

Payment for individual sessions is collected at the beginning of each session. Payment for group therapy is collected on a monthly basis. I accept cash and check payments.

If you would like to use health insurance, your insurance company will be able to inform you about whether or not your sessions will be covered, what percentage will be covered, and their procedures for reimbursement. If you plan to file a claim for reimbursement with your insurance company, I can provide you with a “superbill,” which is an itemized statement and receipt for services provided.

Cancellation/“No Show” Policy:

 

I require 24 hours notice for cancellation or rescheduling of an appointment. No shows or cancellations within 24 hours of our appointment time will be billed to the client at the full session rate. Insurance companies will not pay for any portion of missed appointments.

© 2018 Charles Couchman